top of page
Bloom & Kin Boutique's girly-glam logo - all pink, red, sparkles, and bows (just like our vibe!)

Got Questions?

We've Got Answers!

4.png
  • What is Bloom and Kin Boutique?
    We're a dreamy little thrift boutique specializing in pre-loved bras, lingerie, and loungewear. Every piece is hand-selected with love, giving gorgeous styles a second chance to be adored!
  • How does shopping with you help the planet?
    Fast-fashion? We don't know her. By choosing pre-loved lingerie, you're reducing fashion waste and keeping beautiful pieces in circulation. Sustainable and stylish? Yes, please! 💚
  • Do you give back to charity?
    Yep! 100% of all our profits are donated to mindful non-profits and charities that supporting women and sustainability. Every purchase helps make a difference - so you're not just treating yourself, you're spreading love too! 💕
  • How long does shipping take?
    Orders ship out within 1-3 business days!
  • Do you ship internationally?
    Not yet, but we hope to in the future! Right now, we ship within the U.S.
  • How do I track my order?
    A tracking number will be emailed to you once your order ships. (Check your spam folder if you don't see it!)
  • Do you accept returns?
    Since our pieces are pre-loved, all sales are final. But if you have an issue with your order, let us know, and we'll try to make it right!
  • What if something doesn't fit me?
    We encourage checking measurements before purchasing. If you're unsure, message us for extra guidance!
  • How do I know if something will fit me?
    Sizing varies between brands, but we always list the tagged size in the description. If an item doesn't have a size tag, we estimate the best fit based on measurements. We also recommend checking out our Brand Size Charts section for a little extra guidance! If you ever need more details, feel free to reach out - we're happy to help!
  • What if I'm unsure about my size?
    Shoot us a message! We're happy to help guide you.
  • How I know what condition an item is in?
    We categorize our pre-loved pieces so you know exactly what you're getting: ✨ New with Tags (NWT): Brand new, never worn, with original tags attached 💕 Like New: New without tags or lightly worn with no visible flaws. 💖 Good: Pre-loved with minor signs of wear (light piling, stretching or loose threads), but still full of life. A Little Note: If there's any noticeable wear, we always mention it in the item description - no surprises here! 💕
  • What is the Bloom and Kin BFF Program?
    Our Bra Friends Forever (BFF) Program is a lingerie recycling initiative designed to keep pre-loved bras and lingerie out of landfills! You can send in your gently used (or even new) bras and lingerie, and we'll handle the rest - reselling, upcycling, or responsibly recycling them. Plus, 100% of profits from resold items are donated to mindful charities. ♻️ ✨
  • How do I donate?
    It's easy! Just fill out our donation request form to get started. Once we receive your request, we'll send you a pre-paid shipping label so you can mail in your items hassle-free. As a thank-you for giving your lingerie a second life, you'll receive an exclusive discount to use on your next order! ♻️ 💖
  • What items do you accept?
    We accept: ✔️ New or pre-loved bras in all conditions ✔️ Lingerie (like bodysuits, slips, and garter belts) ✔️ Matching sets (bras with coordinating bottoms) We do not accept: ❌ Worn panties or thong bottoms (for hygiene reasons) ❌ Items with excessive damage (like large rips or heavy staining)
  • What kind of packaging do you use?
    We use eco-friendly, minimal-waste packaging that's as kind to the planet as it is cute! From recyclable materials to reusable packaging, we're always looking for ways to keep it sustainable. ♻️ ✨
  • Can I change or cancel my order?
    Once your order is placed, it's final - so double-check your cart before checking out! (Think of it as a thrifting treasure you don't want to slip away!)
  • What if I receive a damaged or incorrect item?
    We carefully inspect every piece and always mention any little quirks in the description. But if something's not right, reach out to us within 24 hours of receiving your order and we'll do our best to make it right!
  • What's your privacy policy?
    Your info stays your info! We respect your privacy and never share your details. For all the nitty-gritty, check out our Privacy Policy and Terms of Service. Privacy Policy Effective Date: April 3, 2025 🌿 Your Privacy, Our Promise At Bloom and Kin Boutique, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop with us or visit our website. 1. Information We Collect We collect personal information you provide when you: • Place an order • Sign up for our newsletter • Contact us for support or inquiries • Participate in giveaways or promotions This may include your name, email address, shipping address, payment details, and any other info you provide to make your shopping experience smooth and delightful. 2. How We Use Your Information We use your info to: • Process and ship your orders • Provide customer support • Send updates, promotions, and cute little love notes (aka emails) if you opt in • Improve our website and services We do not sell or share your information with third parties for marketing purposes. Your data is safe with us! 3. Payment Security All payments are processed securely through Wix Payments, Adyen N.V., Stripe, and PayPal. We do not store or have access to your credit card details. 4. Cookies & Tracking Our website uses cookies to give you a seamless browsing experience. These help us remember your preferences and analyze how visitors interact with our site. You can disable cookies in your browser settings if you prefer. 5. Your Rights You have the right to: • Request access to your personal data • Ask us to correct or delete your data • Opt out of marketing emails (just click “unsubscribe” at the bottom of our emails—no hard feelings!) 6. Changes to This Policy We may update this Privacy Policy as needed. Any changes will be posted here, so check back now and then! 7. Contact Us Got questions? Reach out to us at bloomandkinboutique@gmail.com. Terms of Service Effective Date: April 3, 2025 1. Welcome to Bloom and Kin Boutique! By shopping with us, you agree to the following terms—nothing scary, just the usual online shopping stuff! 2. Ordering & Payments • All prices are listed in USD. • Payments are processed securely through Wix Payments, Adyen N.V., Stripe, and PayPal. • Orders cannot be changed or canceled once placed. 3. Shipping & Delivery • We currently ship to all states in the U.S. • Shipping times vary, but we’ll always do our best to get your order to you ASAP! • Bloom and Kin Boutique is not responsible for delays caused by carriers. 4. Returns & Exchanges • Due to the nature of pre-loved lingerie, all sales are final. • If there’s an issue with your order, contact us within 24 hours of delivery, and we’ll do our best to help. 5. Item Descriptions & Sizing We do our best to provide accurate descriptions and sizing details. If an item is missing tags, we estimate the size based on measurements. Please check all product details before purchasing! 6. Intellectual Property All content on our website (including product descriptions, images, and branding) belongs to Bloom and Kin Boutique. Please don’t use or reproduce it without permission! 7. Limitation of Liability We are not responsible for: • Any allergic reactions or sensitivities to fabrics or materials • Loss or damage caused by incorrect use of our products • Third-party shipping delays or errors 8. Changes to These Terms We may update these Terms of Service at any time. Continued use of our site means you accept any changes. 9. Contact Us If you have any questions about these terms, contact us at bloomandkinboutique@gmail.com.
Bloom and Kin Divider copy.png

If you didn't find what you're looking for, feel free to DM us on Instagram @bloomandkinboutique or send us an email via our Contact page. We're always happy to help!

Need More Help?

bottom of page